Eaxy Clinic
Patient Intake Gateway
Eaxy AI for clinics handles appointment booking, rescheduling, reminders, and cancellations across WhatsApp, Instagram, and web chat — while answering insurance questions, sending pre-visit instructions, and following up after appointments. It runs on a dedicated server configured for healthcare workflows, so your admin staff can focus on the patients standing in front of them.
Clean triage lines for schedules, reminders, and after-hours calm.
Node 01
Scheduling
Node 02
FAQs
Node 03
After-hours triage
Eaxy Clinic
Patient Intake Gateway
Intent lane
Patients book, reschedule, or cancel appointments through WhatsApp at any hour — the AI Operator confirms instantly and syncs with your calendar system.
Clean triage lines for schedules, reminders, and after-hours calm.
Agent stack
Signal nodes
Built to reduce front-desk overload while keeping every patient thread visible.
Safety rail
Visible onlyAutomation packs
Agent choreography
Patients book, reschedule, or cancel appointments through WhatsApp at any hour — the AI Operator confirms instantly and syncs with your calendar system.
LiveCaptures the request, asks qualifying questions, and routes the case with context.
Automated reminders go out 48 hours and 2 hours before appointments on the channel each patient actually checks, cutting no-shows by 30-40%.
LiveAnswers repeat questions using approved business rules and handoff thresholds.
Insurance coverage questions, office hours, provider availability, and pre-visit preparation instructions handled without a single phone call.
PreviewSchedules reminders, re-engagement, and internal team notifications.
Gateway route
How the flow travels
Triage layer
WhatsAppPatients book, reschedule, or cancel appointments through WhatsApp at any hour — the AI Operator confirms instantly and syncs with your calendar system.
Route through a visible sample state, qualify it, then keep escalation context intact.
Schedule layer
InstagramAutomated reminders go out 48 hours and 2 hours before appointments on the channel each patient actually checks, cutting no-shows by 30-40%.
Route through a visible sample state, qualify it, then keep escalation context intact.
Escalate layer
Web ChatAfter-hours inquiries get triaged automatically: general questions answered immediately, urgent cases escalated to on-call staff with full context.
Route through a visible sample state, qualify it, then keep escalation context intact.