AI Operator for E-commerce
An AI Operator that recovers carts, tracks orders, and handles returns 24/7
Eaxy AI for e-commerce answers product questions before checkout, sends proactive order updates, processes returns without bottlenecks, and handles the flood of social media DMs — on WhatsApp, Instagram, Telegram, and your website. It runs on its own dedicated server, not a shared chatbot platform, so it scales with your store instead of against it.
Eaxy helps e-commerce teams capture qualified inquiries, automate repetitive replies, and move buyers from first message to booked revenue with an AI Operator deployed on dedicated infrastructure.
Outcomes buyers usually want first
Need technical and buying proof? Review our pricing, compare hub, FAQ and our security page before you book a demo.
What buyers validate before they shortlist a vendor
Use these pages to review pricing, compare alternatives, confirm deployment fit, and evaluate the security model before you book a demo.
Pricing & rollout
See plans, deployment scope, and what it takes to go live quickly.
Open page →Compare alternatives
Review how Eaxy differs from shared inboxes and generic chatbot tools.
Open page →Buyer FAQ
Check answers on setup, integrations, ownership, and ongoing operations.
Open page →Security overview
Review isolation, data handling, and production-readiness details.
Open page →Challenges we solve for e-commerce
70% of carts are abandoned because product questions go unanswered at the moment of purchase
Support teams drown in 'where is my order?' messages that could be resolved instantly with tracking data
Instagram and WhatsApp DMs pile up faster than any human team can respond, especially during promotions and launches
Returns and exchanges create a manual bottleneck that delays refunds, frustrates customers, and ties up your team for hours
What your AI Operator handles for e-commerce
Cart abandonment recovery -- the AI Operator detects abandoned carts and reaches out on WhatsApp with the exact products, answers last-minute questions, and guides the customer back to checkout
Automated order tracking -- customers ask 'where is my order?' and get an instant status update with carrier info, estimated delivery, and proactive delay notifications
Returns and exchange processing -- the Operator walks customers through the return flow, collects the reason, generates labels or instructions, and confirms the refund timeline without human intervention
Social media DM triage -- incoming messages on Instagram and WhatsApp are answered instantly, qualified by intent (purchase question, complaint, tracking, general inquiry), and escalated to a human only when needed
Not a chatbot — a full AI Operator
Most "AI solutions" give you a basic chatbot on shared infrastructure that waits for someone to type a question. Eaxy is fundamentally different.
Dedicated Instance
Your AI Operator runs on its own isolated environment — not shared infrastructure. Faster responses, better uptime, complete data isolation.
Autonomous Operation
Your AI doesn't just respond to messages. It proactively follows up with leads, sends reminders, escalates issues, and runs multi-step workflows.
Multi-Channel Native
One AI Operator handles WhatsApp, Instagram, Telegram, and web chat simultaneously — maintaining context across every channel.
Team-Configured
Our team sets up, trains, and deploys your AI Operator for your specific business. No conversation flows or prompts to write.
Industry-Trained
Pre-trained on e-commerce workflows, terminology, and customer expectations. It understands your industry from day one.
10,000+ Integrations
Connects to your existing tools — calendars, CRMs, payment systems, order management — so it actually gets work done.
How deployment works
Discovery Call
We learn about your business, workflows, and the tasks you want automated.
Configuration
Our team configures your AI Operator with your brand voice, business rules, and integrations.
Dedicated Deployment
Your AI Operator is deployed on a private server optimized for your workload.
Go Live
Connect your channels and your AI Operator starts handling real conversations within 24 hours.
Available on the channels your customers use
Your AI Operator operates across all major messaging platforms simultaneously, maintaining context across every conversation.
Each channel page shows where this industry usually sees faster response times, better qualification, and stronger conversion paths.
Best when leads already message your team and expect immediate answers.
Explore channel →Strong for discovery-driven buyers who convert through DMs and social proof.
Explore channel →Web Chat
Ideal for website visitors who need answers before they buy or book.
Explore channel →Telegram
Useful for repeat buyers, communities, and direct messaging-heavy workflows.
Explore channel →Frequently asked questions
These answers cover the operational objections buyers raise most often, including deployment speed, ownership, integrations, and compliance-sensitive workflows.
Need technical and buying proof? Review our security page and our FAQ if your team needs a broader due-diligence pass.
How does the AI Operator recover abandoned carts?
Can the Operator handle order tracking without connecting to my warehouse system?
What happens when the AI cannot resolve a customer issue?
Does it work on Instagram DMs and WhatsApp at the same time?
Learn more about AI for e-commerce
Explore our guides on deploying AI Operators for your industry.
Ready to transform your e-commerce business?
Start with pricing, then use compare, FAQ, and security to qualify fit before rollout.