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🌐Web Chat

Web Chat AI Operator for E-commerce

Reduce cart abandonment and support tickets with AI web chat for your online store

Your AI Operator operates autonomously on Web Chat — handling conversations, executing tasks, and escalating when needed. Running on a dedicated server, configured by our team for your e-commerce business.

Why Web Chat for e-commerce?

Embed a smart shopping assistant on your e-commerce website. Answer product questions, recommend items, track orders, and handle returns — reducing cart abandonment and support ticket volume simultaneously.

Web chat reduces cart abandonment by 20-30%

Proactive chat on checkout pages saves hesitant buyers

Instant answers prevent customers from leaving to competitors

Self-service returns reduce support ticket volume by 50%

What your AI Operator handles on Web Chat

1

Proactive chat on product and checkout pages

2

Product comparison and recommendation engine

3

Real-time order tracking and status updates

4

Returns and exchange self-service processing

5

Size guide and compatibility assistance

Set up in 4 simple steps

1

Add the Eaxy AI widget to your store

2

Connect your product catalog and order system

3

Configure proactive chat triggers on key pages

4

Go live — assist shoppers and reduce abandonment

Also available on

Your Eaxy AI Operator for e-commerce operates across all the channels your customers use

Enterprise-grade infrastructure, small business pricing

Every Eaxy AI Operator runs on dedicated infrastructure — not a shared platform where performance degrades as more customers onboard.

Private Server

Your AI Operator runs on its own isolated server with guaranteed resources and uptime.

Multi-Agent Teamwork

Multiple AI agents collaborate behind the scenes — one handles conversations, another manages scheduling, another processes data.

Zero Maintenance

Our team handles all updates, monitoring, and optimization. You focus on running your business.

Frequently asked questions

How do I add the AI chat widget to my e-commerce website?
It is a single JavaScript snippet that you add to your website. No coding required -- just paste it before the closing </body> tag. The widget loads asynchronously so it does not affect your page speed.
Can I customize the chat widget appearance?
Yes. You can customize the widget colors, logo, greeting message, position, and behavior to match your brand. The AI Operator's responses are also configured to match your business voice.
Does the web chat widget slow down my website?
No. The widget loads asynchronously and is optimized for performance. It has minimal impact on your Core Web Vitals and page load times.
Can the AI Operator proactively start conversations?
Yes. You can configure proactive chat triggers based on visitor behavior -- for example, engaging visitors who spend more than 30 seconds on a pricing page or who are about to leave your site.

Learn more about Web Chat for business

Explore our guides on deploying AI Operators on Web Chat.

Ready to deploy your Web Chat AI Operator?

Get your e-commerce AI Operator live on Web Chat in 24 hours — configured by our team, running on a dedicated server.

Web Chat AI Operator for E-commerce — Eaxy AI