This FAQ answers the most common questions about pricing, setup, channels, handoff, security, and how Eaxy differs from general-purpose AI tools.
Eaxy AI helps small businesses automate replies, lead capture, appointment booking, and customer support across WhatsApp, Instagram, Telegram, and web chat with guided setup and dedicated infrastructure.
Last updated March 8, 2026
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If you are actively evaluating the product, these three pages usually answer the remaining buyer questions.
Frequently asked questions
These are the core answers already used across the site, now published on a dedicated page for search and AI retrieval.
ChatGPT is a general tool — it does not know your menu, hours, or services, and it will not be configured for your customer flow out of the box. Eaxy is set up for your business, works across your key channels, and runs on dedicated infrastructure.
You control the tone, name, and guardrails. Eaxy is configured to sound consistent with your business, and your team can review or refine the experience as needed.
It hands off to your team instantly with full conversation context — what the customer asked, what was already discussed, and a suggested next step. You control the rules: escalate by topic, sentiment, or customer request. Nobody gets stuck.
For many small businesses, faster replies and fewer missed inquiries can justify the cost quickly. The value comes from recovering conversations your team would otherwise miss or answer late.
Once you complete the onboarding form, our team reviews your information and configures your setup. You will receive your access details within 24 hours. No developers or code needed — we handle everything.
Yes. You can schedule a personalized demo where we show you exactly how Eaxy works for your business. Contact us at [email protected].
WhatsApp, Instagram DMs, Telegram, and web chat — managed from one setup. Your customers get fast replies on the channels you choose to launch first.
Every business gets dedicated infrastructure and encrypted communications. Your data is kept separate from other customers, and the setup is designed for privacy-conscious operations.
Yes. Your admin dashboard lets multiple team members manage the AI, view live conversations, update business info, and track performance metrics — all from one place.
You can cancel your subscription when needed. The exact offboarding process depends on your plan and setup, but the goal is to make changes predictable and low-friction.
Zero. Eaxy is built for business owners, not engineers. Everything is point-and-click. We handle the AI models, servers, integrations, and updates — you just manage your business info.
Most AI tools give you a basic chatbot on shared infrastructure that you still need to configure and maintain yourself. Eaxy gives you guided setup, dedicated infrastructure, and a business-ready system for messaging, lead capture, booking, and support.
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Use the FAQ together with pricing and security so you can evaluate Eaxy from both the buyer and operator point of view.