Tutorials
Step 1: define the moments
Clarify when a conversation should stop being automated: urgency, customer frustration, missing confidence, or business-specific exceptions.
Detailed guide
Configure human handoffs
A step-by-step page for the most important trust safeguard in School.
Define triggers for escalation
Choose who receives the handoff
Decide what summary should be passed
Tutorials
Step 2: define the receiving team
Show buyers how Eaxy can route the case to the right inbox or person instead of dropping it into a generic black hole.
Related pages
Human handoff skill
Shows buyers how Eaxy knows when to stop automating and bring in a person with context.
Tutorials
Open resource →
Handoff to humans
A trust page disguised as a capability page.
Tutorials
Open resource →
Why handoff is not happening
Useful when the assistant keeps going and the team expected a human takeover.
Tutorials
Open resource →