Troubleshooting
What to review
Review the escalation triggers, the summary passed to humans, and the channel or person who is supposed to receive the handoff.
Detailed guide
Why handoff is not happening
Useful when the assistant keeps going and the team expected a human takeover.
Escalation rules may be too narrow
Urgency signals may be missing
Receiving contacts may not be configured correctly
Troubleshooting
How to explain it to buyers
Position this as a rule-tuning issue, not a system failure. That language helps keep trust while the setup is refined.
Related pages
Design better handoffs
A practical page about one of the biggest quality levers in the product.
Troubleshooting
Open resource →
Configure human handoffs
A step-by-step page for the most important trust safeguard in School.
Troubleshooting
Open resource →
Human handoff skill
Shows buyers how Eaxy knows when to stop automating and bring in a person with context.
Troubleshooting
Open resource →