Best fit
Teams comparing options and deciding what should be part of their Eaxy setup.
Escalation rules may be too narrow
Urgency signals may be missing
Receiving contacts may not be configured correctly
Detailed guide
Why handoff is not happening
Useful when the assistant keeps going and the team expected a human takeover.
Clear
next buying step
Managed
setup framing
Human
handoff path stays visible
Escalation rules may be too narrow
Urgency signals may be missing
Receiving contacts may not be configured correctly
Troubleshooting
What to review
Review the escalation triggers, the summary passed to humans, and the channel or person who is supposed to receive the handoff.
Troubleshooting
How to explain it to buyers
Position this as a rule-tuning issue, not a system failure. That language helps keep trust while the setup is refined.
Related pages
RelatedResource
Design better handoffs
A practical page about one of the biggest quality levers in the product.
Troubleshooting
Open resource
RelatedResource
Configure human handoffs
A step-by-step page for the most important trust safeguard in School.
Troubleshooting
Open resource
RelatedResource
Human handoff skill
Shows buyers how Eaxy knows when to stop automating and bring in a person with context.
Troubleshooting
Open resource
Premium rollout path
Want Eaxy to turn this into your setup?
Use the School page as the decision layer, then let Eaxy handle the operational setup and final launch path.
Managed setup, not DIY infrastructureBuyer-friendly rollout languageClear path to human escalation
Use the page above to evaluate the fit. Use the CTA below when you want Eaxy to handle the managed rollout.