Troubleshooting
What usually causes it
Most first-launch issues come from a channel not being fully connected, missing onboarding information, or an escalation rule taking over earlier than the buyer expected.
Detailed guide
Why the assistant is not replying
A buyer-safe troubleshooting page for one of the most stressful first-launch moments.
Check channel connection first
Confirm the workflow is live
Review whether the case should have escalated
Troubleshooting
How to calm the buyer
Keep the page calm and operational. The goal is to show that there is a checklist and support path, not to make the issue feel mysterious.
Related pages
Why a channel is not connected
Explains what is usually missing when a channel is still in setup.
Troubleshooting
Open resource →
Connect WhatsApp with Eaxy
Explain the buyer path: what Eaxy sets up, what the client provides, and how the WhatsApp flow goes live.
Troubleshooting
Open resource →
Dashboard gallery
A visual page that turns abstract product copy into concrete UI proof.
Troubleshooting
Open resource →