Best fit
Teams comparing options and deciding what should be part of their Eaxy setup.
Check channel connection first
Confirm the workflow is live
Review whether the case should have escalated
Detailed guide
Why the assistant is not replying
A buyer-safe troubleshooting page for one of the most stressful first-launch moments.
Clear
next buying step
Managed
setup framing
Human
handoff path stays visible
Check channel connection first
Confirm the workflow is live
Review whether the case should have escalated
Troubleshooting
What usually causes it
Most first-launch issues come from a channel not being fully connected, missing onboarding information, or an escalation rule taking over earlier than the buyer expected.
Troubleshooting
How to calm the buyer
Keep the page calm and operational. The goal is to show that there is a checklist and support path, not to make the issue feel mysterious.
Related pages
RelatedResource
Why a channel is not connected
Explains what is usually missing when a channel is still in setup.
Troubleshooting
Open resource
RelatedResource
Connect WhatsApp with Eaxy
Explain the buyer path: what Eaxy sets up, what the client provides, and how the WhatsApp flow goes live.
Troubleshooting
Open resource
RelatedResource
Dashboard gallery
A visual page that turns abstract product copy into concrete UI proof.
Troubleshooting
Open resource
Premium rollout path
Want Eaxy to turn this into your setup?
Use the School page as the decision layer, then let Eaxy handle the operational setup and final launch path.
Managed setup, not DIY infrastructureBuyer-friendly rollout languageClear path to human escalation
Use the page above to evaluate the fit. Use the CTA below when you want Eaxy to handle the managed rollout.