Troubleshooting
What buyers should expect
Not every channel goes live instantly. This page should explain setup expectations without scaring the buyer away from the process.
Detailed guide
Why a channel is not connected
Explains what is usually missing when a channel is still in setup.
The channel may still be pending approval
Some credentials or onboarding info may still be missing
The team may be validating launch rules
Troubleshooting
How to reduce friction
Give a clear checklist: what documents, credentials, approvals, or confirmations are still needed. Buyers respond well to clarity here.
Related pages
Connect WhatsApp with Eaxy
Explain the buyer path: what Eaxy sets up, what the client provides, and how the WhatsApp flow goes live.
Troubleshooting
Open resource →
Connect email follow-up with Eaxy
Show how Eaxy extends beyond chat so buyers understand email as part of one operator layer.
Troubleshooting
Open resource →
Choose your first channel
Helps buyers start simple instead of trying to launch everything at once.
Troubleshooting
Open resource →