Tutorials
Step 1: collect the right material
Ask for the things buyers already have: FAQs, website copy, service lists, pricing notes, opening hours, and examples of sensitive situations.
Detailed guide
Add business knowledge
A tutorial for turning FAQs and service information into better AI behavior.
Ideal for onboarding and refreshes
Helps reduce wrong answers
Makes the assistant feel more branded
Tutorials
Step 2: shape the voice and rules
Keep the setup simple: what tone to use, what not to say, and when a human should always approve or intervene.
Related pages
Knowledge lookup skill
Explains how Eaxy uses business knowledge before generating a reply.
Tutorials
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Keep brand voice
A strong page for the “will it sound robotic?” objection.
Tutorials
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Organize your FAQs
A tactical page that improves onboarding speed and reply quality.
Tutorials
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