Tips
What good FAQ prep looks like
Buyers should not feel they need a giant manual. A compact, high-signal FAQ list is often enough to make early replies much stronger.
Detailed guide
Organize your FAQs
A tactical page that improves onboarding speed and reply quality.
Group by topic, not by department
Start with the most repeated questions
Add escalation notes for sensitive topics
Tips
How to keep it maintainable
Tell buyers they can start small and update over time. The goal is a working system first, not perfect documentation before launch.
Related pages
Knowledge lookup skill
Explains how Eaxy uses business knowledge before generating a reply.
Tips
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Add business knowledge
A tutorial for turning FAQs and service information into better AI behavior.
Tips
Open resource →
Keep brand voice
A strong page for the “will it sound robotic?” objection.
Tips
Open resource →