Deployed in Live in 20 hours with booking system and payment integration on Instagram, WhatsApp, Web Chat
Of all appointments now booked entirely through AI without staff involvement
Increase in add-on package bookings through personalized AI suggestions
Reduction in unanswered calls as clients switch to messaging channels
Increase in gift card purchases driven by AI-powered seasonal promotions
Zen Wellness, a luxury day spa with 8 treatment rooms, relied entirely on phone bookings and a basic web form. Their front desk missed 35% of calls during peak treatment hours, and their Instagram — their top marketing channel — had a 4-hour average DM response time. Only 12% of clients booked add-on packages, despite high margins on upgrades like aromatherapy and hot stone enhancements.
Eaxy deployed an AI assistant on Instagram, WhatsApp, and their website. The AI handles booking with real-time availability, suggests personalized add-on packages based on the treatment selected, sends pre-appointment preparation tips, and manages cancellations and rescheduling. It also promotes seasonal packages and gift cards through proactive outreach.
“Our AI knows exactly when to suggest a hot stone upgrade — right when someone books a deep tissue massage. That kind of personalized upsell would take our front desk 5 minutes per call. The AI does it in 5 seconds.”
Deploy your AI employee in 24 hours. Start at $20/mo.
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