RestaurantsMiami, FL

Sabor Real

Deployed in Live in 18 hours from onboarding on WhatsApp, Instagram

Key Results

+35%
Reservations

Increase in weekly reservations within the first 60 days

-60%
Missed Calls

Reduction in unanswered calls during peak hours

11 sec
Response Time

Average AI response time, down from 45 minutes

$2,800
Monthly Savings

Saved by not hiring additional front-desk staff

The Challenge

Sabor Real was losing an estimated 40% of reservation requests during peak hours. Their two-person front desk couldn't keep up with phone calls, WhatsApp messages, and Instagram DMs simultaneously. Weekend evenings were the worst — with a 45-minute average response time, potential diners were booking elsewhere.

The Eaxy Solution

Eaxy deployed a dedicated AI assistant on WhatsApp and Instagram within 24 hours. The AI was trained on Sabor Real's full menu (including seasonal specials), reservation policies, dietary accommodations, and parking information. It handles reservation booking, menu inquiries, and directs takeout orders to their POS system.

WhatsAppInstagram

We used to lose diners every Friday night because we couldn't answer the phone fast enough. Now our AI handles 80% of inquiries before we even see them. It's like having a concierge who never takes a break.

Carlos Mendoza
Owner, Sabor Real

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