Deployed in Live in 36 hours with property management system integration on WhatsApp, Web Chat
Maintenance request response time cut from 18 hours to under 9 hours
Annual tenant retention improved from 88% to over 95%
Reduction in routine status-check calls to the front office
Average satisfaction score in quarterly tenant surveys
Summit Properties managed 340 rental units across Denver with a 5-person maintenance team. Tenants waited an average of 18 hours for a response to maintenance requests, leading to a 12% annual turnover rate. The office fielded 60+ daily calls — most for routine status updates on existing tickets. Emergency after-hours requests often went unacknowledged until the next morning.
Eaxy deployed an AI assistant on WhatsApp and their tenant portal. The AI triages maintenance requests by urgency, creates work orders automatically, sends real-time status updates to tenants, and handles lease inquiries, payment reminders, and move-in/move-out scheduling. Emergency requests trigger instant alerts to the on-call maintenance crew.
“Our tenants used to call three times just to find out if their work order was scheduled. Now the AI keeps them updated at every step. Our retention rate tells the whole story.”
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