Medical AestheticsLos Angeles, CA

Radiance MedSpa

Deployed in Live in 28 hours with EMR and scheduling integration on Instagram, WhatsApp, Web Chat

Key Results

+45%
Consultation Bookings

Increase in consultation bookings from Instagram and website leads

-30%
No-Shows

Reduction in consultation no-shows through automated reminders and prep info

-50%
Phone Volume

Reduction in front desk calls as clients self-serve through AI channels

3x
Review Collection

Increase in Google reviews through automated post-treatment follow-ups

The Challenge

Radiance MedSpa offered Botox, fillers, laser treatments, and body contouring across two LA locations. Their front desk handled 90+ calls daily, with 40% being first-time inquirers asking about procedures, pricing, and candidacy. Consultation no-shows ran at 25%, costing the practice $6,000/month. Their Instagram ads generated strong interest, but DM follow-through was slow and inconsistent.

The Eaxy Solution

Eaxy deployed an AI assistant on Instagram, WhatsApp, and their website. The AI provides detailed procedure information with realistic expectations, pre-qualifies consultation candidates, books appointments across both locations, and sends preparation instructions and reminders. It also manages post-treatment follow-up check-ins and review requests.

InstagramWhatsAppWeb Chat

Our patients want to know exactly what to expect before committing to a consultation. The AI explains procedures, shows before-and-after timelines, and books the appointment — all in one conversation. It's like having our best patient coordinator available 24/7.

Dr. Elena Vasquez
Medical Director, Radiance MedSpa

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