Coworking SpacesSan Francisco, CA

Nexus Cowork

Deployed in Live in 24 hours with space management system integration on Web Chat, WhatsApp, Instagram

Key Results

+28%
Tour Conversion

Tour-to-member conversion improved from 22% to 50% with AI follow-ups

400 hrs/year
Staff Hours Saved

Annual hours saved on repetitive inquiries and manual tour scheduling

+35%
Room Bookings

Increase in meeting room utilization through instant AI-powered booking

< 30 sec
Lead Response

Average response time to new inquiries, down from 3.5 hours

The Challenge

Nexus Cowork operated a 15,000 sq ft space with 200 desks and 8 meeting rooms. Their community manager spent 60% of their time answering repetitive questions about pricing, availability, amenities, and tour scheduling. Tour-to-member conversion sat at 22%, partly because follow-up was inconsistent. Members complained about slow responses for room booking and event inquiries.

The Eaxy Solution

Eaxy deployed an AI assistant on their website, WhatsApp, and Instagram. The AI answers pricing and amenity questions with plan comparisons, schedules tours with automated confirmations and reminders, handles meeting room bookings for members, and sends personalized follow-ups to tour attendees who haven't signed up within 48 hours.

Web ChatWhatsAppInstagram

Our community manager was drowning in 'how much is a hot desk?' messages. Now the AI handles all that and follows up with tour visitors automatically. Our conversion rate nearly doubled without adding headcount.

Ryan Nakamura
Co-Founder, Nexus Cowork

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