Tips
Where handoffs usually fail
They fail when no one knows who receives the case, what qualifies as urgent, or what information the AI should pass forward.
Detailed guide
Design better handoffs
A practical page about one of the biggest quality levers in the product.
Define urgency triggers clearly
Pass enough context to the team
Avoid invisible or delayed escalation
Tips
What to keep simple
Keep rules simple enough that a business owner can explain them in plain language. Complexity here creates operational trust issues fast.
Related pages
Human handoff skill
Shows buyers how Eaxy knows when to stop automating and bring in a person with context.
Tips
Open resource →
Configure human handoffs
A step-by-step page for the most important trust safeguard in School.
Tips
Open resource →
Why handoff is not happening
Useful when the assistant keeps going and the team expected a human takeover.
Tips
Open resource →