Answers the most common WhatsApp setup question about using an existing business number with the AI assistant.
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FAQs
Most business owners want to keep the phone number their customers already know and trust. The good news is that the WhatsApp Business API fully supports using your existing number. The process involves migrating your number from the regular WhatsApp app or WhatsApp Business app to the API version that powers automated assistants. This migration means that you will no longer be able to use the regular WhatsApp app with that number because the API takes over message handling. All incoming messages go through the Eaxy assistant, and you manage conversations through the Eaxy dashboard rather than through the WhatsApp app on your phone. For many businesses this is actually an improvement because it centralizes all conversations, provides analytics, and ensures every customer gets a response even outside business hours. The migration process itself takes about fifteen minutes once your Meta Business verification is approved. Eaxy handles the technical side of the migration so you do not need to interact with the Meta developer console or deal with API configuration directly.
FAQs
Before you can use any number with the WhatsApp Business API, Meta requires business verification. This is a one-time process where you confirm that your business is legitimate by providing your legal business name, address, website, and a business document like a utility bill, bank statement, or business registration certificate. The verification typically takes between two and seven business days depending on Meta review times. Eaxy walks you through the entire process step by step, including which documents to prepare and how to submit them. If your business is already verified on Meta from running Facebook or Instagram ads, you may be able to skip this step entirely because the verification carries over. Common issues that delay verification include mismatches between the business name on the document and the name registered with Meta, using a residential address instead of a business address, or submitting documents that are too old. The Eaxy team reviews your submission before you send it to catch these issues early. Once verified, the approval is permanent unless your business information changes significantly.
FAQs
Some businesses prefer to get a new dedicated number for the AI assistant rather than migrating their existing one. This makes sense if the owner currently uses the business number for personal WhatsApp conversations, if the business wants to keep a human-operated WhatsApp alongside the automated one, or if the number is shared across multiple staff members who would lose access during migration. A new number can be set up faster because it does not require migration from an existing WhatsApp installation. However, customers will need to be informed about the new number, which creates a transition period where some customers message the old number and others use the new one. If you choose a new number, the Eaxy team helps you create an announcement message for your existing contacts and set up an auto-reply on the old number directing people to the new one. Both options work well and the best choice depends on your specific situation. The Eaxy team discusses both options during the onboarding call and recommends the approach that makes the most sense for your business setup and customer communication patterns.
A conversion-focused FAQ around the most common operational question.
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