Set Up an AI Chatbot for Your Hotel in 30 Minutes

A hotel that does not respond to potential guest inquiries within 5 minutes loses 78% of those bookings. And during peak season, when your front desk is overwhelmed with check-ins, calls and messages about new reservations simply go unanswered. An AI chatbot changes this: it responds instantly in the guest's language, at any hour, 365 days a year. And the best part: you can have it running in under 30 minutes.

Step 1: Prepare Your Hotel Information (10 minutes)

• Room types with description, capacity, amenities, and nightly rate.
• Policies: check-in/check-out, cancellation, pets, children, parking.
• Hotel services: restaurant, pool, spa, gym, WiFi, airport transfer.
• Location with directions from the airport and landmarks.
• Nearby tourist activities and restaurant recommendations.
• FAQs: late check-out, early check-in, luggage storage, food allergies.

Step 2: Create Your Assistant in Eaxy (10 minutes)

Log into Eaxy, create a new assistant, and upload all the information from step one. You can copy and paste text, upload PDFs of your service catalog, or simply write in natural language. Example: 'Our hotel has 45 rooms, 3 types: Standard ($89/night), Superior ($129/night) and Suite ($189/night). Check-in at 3 PM, check-out at 12 PM. We accept late check-out until 3 PM with an additional charge of $30.'

Step 3: Configure Channels and Language (5 minutes)

Connect WhatsApp (the most important channel for tourism in LATAM), your website chat widget, and Instagram. Enable automatic language detection: the assistant responds in the guest's language. If a Brazilian tourist writes in Portuguese, the bot answers in Portuguese. If an American writes in English, it answers in English. All automatic.

Step 4: Define Actions It Can Take (5 minutes)

• Send direct booking link when the guest is ready to reserve.
• Send room photos when requested.
• Escalate to front desk if the inquiry requires human attention.
• Send booking confirmation with check-in instructions.
• Offer room upgrades when availability exists.

What Guests Ask (and How the Bot Handles It)

• 'Do you have availability for March 15, 2 nights, 2 adults?' -- The bot checks and responds with options.
• 'How much is a suite with ocean view?' -- Price, photos, and booking link.
• 'Do you accept pets?' -- Clear policy and additional charges if applicable.
• 'How do I get there from the airport?' -- Detailed directions, hotel transport option and cost.
• 'Is breakfast included?' -- Breakfast information, hours, and allergy options.
• 'Can I check in early?' -- Early check-in policy, availability, and additional cost.

ROI for a 45-Room Hotel

• Direct bookings recovered (avoiding OTAs): 8/month x $120 USD commission saved = $960 USD/month.
• After-hours inquiries converted: 12/month x $95 USD average night = $1,140 USD/month.
• Automatic upselling (upgrades): 6/month x $40 USD = $240 USD/month.
• Savings on digital support staff: $500 USD/month in freed time.
• Monthly total: $2,840 USD. Eaxy cost: from $25 USD/month.

Multilingual Support: The Competitive Advantage

In Latin American hospitality, serving international guests in their language is a massive differentiator. Most mid-size hotels in the region only serve in Spanish. With Eaxy, your hotel serves in Spanish, Portuguese, English, French, German, Italian, and 20+ additional languages. Without hiring multilingual staff. The Japanese guest who messages you at 3 AM your time receives a perfect response in Japanese in 3 seconds.