Eaxy AI vs Gorgias
Multi-industry AI employee vs Shopify-focused support desk
Where Eaxy AI shines
Works across all industries — restaurants, clinics, salons, services, not just e-commerce
True AI conversations — understands and responds naturally, not macro-based template responses
Full messaging channel support — WhatsApp, Instagram, Telegram included in all plans
All channels and AI included on every plan — not a shared e-commerce support platform with per-ticket billing
Flat pricing — no per-ticket billing that makes costs unpredictable during busy periods
Where Gorgias excels
Gorgias is purpose-built for e-commerce support — deep Shopify, BigCommerce, and Magento integrations let agents see order history, process refunds, and manage subscriptions directly from support tickets. Its macro automation handles repetitive e-commerce queries efficiently.
Feature comparison
| Feature | Eaxy AI | Gorgias |
|---|---|---|
| AI Chatbot | True AI employee with natural understanding | AI-assisted macros and auto-responses |
| Deployment | Live in 24 hours for any industry | Quick for Shopify stores, limited elsewhere |
| Infrastructure | Auto-provisioned VPS on Eaxy Cloud | Shared e-commerce support cloud |
| Full AI support included | Available as add-on channel | |
| Instagram DMs | Full AI support included | Supported for e-commerce responses |
| Telegram | Full AI support included | Not supported |
| Industry Training | Pre-trained for 8+ industries | E-commerce-specific training only |
| Shopify Integration | API-based integration | Deep native — orders, refunds, subscriptions |
| Order Management | Via API integration | Built-in order lookup, refunds, tracking |
| Ticket Pricing | Flat monthly pricing | Per-ticket billing ($0.40+/ticket on some plans) |
Pricing comparison
Starts at $20/mo (Starter) — flat rate, all channels included. Pro at $50/mo, Business at $120/mo.
Gorgias
Starter at $10/mo (50 tickets). Basic at $60/mo (300 tickets). Pro at $360/mo (2,000 tickets). Advanced at $900/mo. Per-ticket overages apply.
Best for
Choose Eaxy AI if…
Businesses in any industry that want a dedicated AI employee handling customer conversations — especially non-e-commerce businesses that Gorgias doesn't serve well.
Choose Gorgias if…
Shopify and e-commerce stores that need deep order management integration — viewing orders, processing refunds, and managing subscriptions directly from support tickets.
Our verdict
Gorgias is built for Shopify stores — its deep e-commerce integrations are genuinely useful for online retailers. Eaxy AI works across all industries with true AI understanding. If you're a Shopify store, Gorgias may be worth it for order management. For everything else, Eaxy's multi-industry AI is the better choice.
Ready to try the Eaxy difference?
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